AMATRO
Operated by Summit Horizons, LLC

Contact Us

Last updated: 12 August 2026

A real person answers every message. We reply within 3 business days, and most issues are resolved the same day.

1. How to reach us

Email, all enquiriessupport@shopamatro.com
Phone+1 (866) 500-6746
Hours Monday to Friday, 9:00 to 17:00 Central Time, excluding public holidays
Response timeWithin 3 business days
Postal address Summit Horizons, LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States

2. What to include so we can help faster

  • Your order number, or the email address and postcode you used at checkout
  • What you would like us to do: cancel, refund, replace, change an address, cancel a membership
  • For a damaged or faulty item, a photograph or a short video

3. The most common requests

Cancel my Amatro VIP membership Email or call us and say so, or sign in to the Amatro VIP application and cancel from your account. We action it on receipt and confirm in writing. No minimum term, no fee. See the Subscription Terms.
Cancel my order Email us as soon as possible. If it has not shipped we cancel and refund in full, including shipping.
Change my shipping address Email us within a few hours of ordering. We can usually change it before the order is picked.
Return an item 120 days from delivery, opened and used units accepted. See the Refund and Return Policy.
Where is my order Tracking is emailed when the parcel ships. Delivery is normally 10 to 15 business days after that.
I do not recognise a charge It appears as AMATRO. Email us before contacting your bank; we can usually identify it the same day.
A privacy request Email us with the subject line "Privacy Request". See the Privacy Policy.

4. Company details

Legal entitySummit Horizons, LLC
Trading nameAmatro
Registered address 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States
Websitewww.shopamatro.com
Billing descriptorAMATRO